Delivery

Delivery is free to UK addresses, usually in around 5-10 working days from receipt of your order.
For international delivery, please contact us.

Processing

We aim to process all order within 48 hours.

Production

Unframed prints are normally shipped in around 2-4 working days from receipt of your order. Framed prints and canvases are normally shipped in around 5-8 working days from receipt of your order.

Shipping

All orders have an estimated delivery date, usually within 48 hours of completion of production, however at busy times, especially leading up to Christmas, this may be extended. Please contact us for confirmation.

Returns

We’re sorry that, because all our items are made to order, we can’t accept returns of any items which arrive in good, undamaged condition. All our items are carefully wrapped using bubble wrap and robust packaging.

Items that are incorrect

In the unlikely event of a mistake with your order, we will offer you the choice of keeping the item you received or having a replacement, which we will sort out for you as soon as possible. If you decide to keep the item (for example, with a black frame instead of a white one), then we won’t be able to exchange it if you later change your mind, and no refund will be available.

Damaged items

We only replace items or provide refunds if they are defective or damaged when you first receive them. Please let us know as soon as possible if your picture arrives damaged. Send us an email at oxfordpictureslimited@gmail.com and we will respond.

We may then ask you to return your damaged item. When it’s received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your replacement or refund.

If you are approved, then we’ll ship a replacement or your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.

Returning damaged items
To return your damaged item, you should mail it to: 8 The Gallery, Marston Street, Oxford, OX4 1LF, United Kingdom.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75.00 you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.